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My Account Help

Help Center / FAQs

Return & Refund

Shipping Information

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General

Contact Us

How can we help you today?

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CALL US
1-866-336-7546 (toll free)
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AVAILABILITY
Customer Service Representatives are available:
Monday to Friday : 6:00 am to 6:00 pm
Saturday : 9:00 am to 6:00 pm
Sunday : Closed
All times are Pacific Standard Time Zone

LIVE CHAT
Chat with customer service.
AVAILABILITY
Customer Service Representatives are available:
Monday to Friday : 6:00 am to 6:00 pm
Saturday : 9:00 am to 6:00 pm
Sunday : Closed
All times are Pacific Standard Time Zone
EMAIL US
Email us your questions or concerns, and we'll respond as quickly as we can.

My Account Help

Registration & Sign In

Creating an account only requires you to enter the following:

1. First Name
2. Last Name
3. Email address
4. Preferred Password

Don't have an account? Click here to register.
Already have an account? Click here to sign in.

Manage Account

Sign in to your account to update your profile. Once signed in, you can:
Please note that newsletter subscriptions and order confirmations will be sent to your new email address.

Password Hint & Reset

To ensure the security of your account, we enforce the use of strong passwords during sign-in. 
If you forget your password, follow the steps below:

1. Click on Forgot Password.
2. Enter the email address associated with your account.
3. Check your email for instructions on resetting your password.

If you've also forgotten your email address, please reach out to our Customer Service team for assistance with resetting your password.

Return & Refund

What is your returns policy?

Please refer to our return policy page for more information. 

How do I start a return?

Click here to start the process in our returns center.

Shipping Information

What are my shipping options?

We have three options for North American destinations:
  • Expedited
  • Express
  • Standard
See our Shipping policy – eSkinStore for more details about delivery costs and approximate speeds.

How do I qualify for Free Shipping?

We offer free shipping for orders over $99.

What if a product is out of stock?

In case your ordered item is no longer available or on back order, the processing time takes more than 7 business days. We will contact you via email or telephone to confirm if you would like us to:

put your order on hold
ship remaining items (extra cost may apply)
cancel your order

Track My Order

Need help with your order status?
Track Order