Sneak Peek Black Friday Sale
Free Shipping Orders Over $99
Free Gifts Orders Over $120
Exclusive Rewards & Membership Plans
Free Samples All Orders
60 Days Return Policy
Need Help? Contact Support
All orders from Canada are subject to tax depending on the shipping destination.
Did this answer your questions?
Thank you for your feedback
We guarantee that all customer information provided to us including credit card details will not be shared with any third party. Any personal information will not be disclosed, sold or rented without your permission.
We are only an authorized retailer and we do not sell wholesale.
You may also pay in currency of your choice depending on your country. All available currencies are listed based on your location.
We accept all major credit cards, Apple Pay, Google Pay and PayPal. You may also use our finaning partner Affirm to pay installments at 0% APR.Cash payments are only available at our phsical store location.
We accept all major credit cards such as Visa, Mastercard, and American Express. Enter your exact credit card number and confirm if the billing address of your order matches your credit card's billing address.
We have partnered with PayPal for a more convenient, secure and trusted payment using credit card or your own registered PayPal account.
Note, that incorrect billing details will result in delay and cancellation of your order.
We do not store any credit card and payment information at our servers
Our sites’ shopping cart is 100% safe and secured. All credit card information is encrypted and transmitted through Secure Socket Layer (SSL). Customers are insured for up to $50,000 by Comodo SSL Fraud support.
We will send you an email notification confirming that we have received your order.
Kindly check your account, you may have entered an incorrect email address. In some cases, email notifications were marked as spam and can be found on spam folder of your email.
Go to your account and enter your order number to know the status of your order.
You may contact us at via love help, email or call 1-866-336-7546.
Our designated delivery person will either leave your package at the front door of your home or leave a notification letter of their attempted delivery. You may confirm the attempted delivery by contacting us.
Kindly contact us immediately, if you have unclaimed packages at your local post for more than 2 weeks.
All of our customers are encouraged to consult with a skincare specialist before ordering our products.You may also check our Beauty Advisor – eSkinStore to know how to salve your skincare problems.
In this kind of situation, we advise our customer to stop using the product immediately and contact a skincare specialist.
We'd love to know your thoughts on the product/s you purchased.To review a purchased product, follow the steps below:
Be aware that reviews are moderated. We do not allow any misuse of language such as hateful. offensive and profane.
Once you made an order, you are already qualified to get free samples. The free samples will be based on your purchased products but will still vary depending on their availability. Free samples cannot be ship out separately and trial-sized samples are not guaranteed. If you like to request a sample of a specific product, kindly indicate under the comments section during checkout.
Free Gifts are not yet activated on our new site at eSkinStore.ca
Once activated:
Our free gifts require a minimum purchase. To unlock a free gift, spend $120 or more.You may be qualified for getting more than one free gift if you reach the minimum purchase required for each brand.Be sure to add your free gifts to your cart before checkout.
Reward points are stored value in your account that will be converted into dollar amounts with conversion rate which varies depending on the time you want to use your points.
You will automatically earn reward points for every dollar you spend on our store.As of now, 100 Reward Points = $1.00
Please check your account icon on the upper right corner of the site to see your current reward points.
During checkout. simply enter the number of points you wish to use and the amount will be automatically deducted from your total order.
Reward Points are not transferrable
You will no longer receive new reward points once you already used your previous points towards any order.
Reward Points may expire for customer accounts that have not been active for more than 1 year.
We have three options for North American destinations:
See our Shipping policy – eSkinStore for more details about delivery costs and approximate speeds.
We offer free shipping for orders over $99.
In case your ordered item is no longer available or on back order, the processing time takes more than 7 business days. We will contact you via email or telephone to confirm if you would like us to:
All parcels from North America will not have any customs or duty charges. To avoid custom duty charges, all international orders will be labelled as GIFT and will not have a shipping invoice.
Yes, we do ship internationally. All available shipping destination are listed at our website.
