Welcome to help center
GENERAL INFO
ORDERING
ORDER FOLLOW UP
PRODUCTS
FREEBIES
ESKINSTORE LOYALTY REWARDS
SHIPMENT CONCERNS
GENERAL INFO
Are there any tax charges?

All orders from Canada are subject to tax depending on the shipping destination. 

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
Is my personal information safe?

We guarantee that all customer information provided to us including credit card details will not be shared with any third party. Any personal information will not be disclosed, sold or rented without your permission.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
Are you a wholesaler?

We are only an authorized retailer and we do not sell wholesale.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
What is the currency of the listed prices?

You may also pay in currency of your choice depending on your country. All available currencies are listed based on your location.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
What are my payment options?

We accept all major credit cards, Apple Pay, Google Pay and PayPal. You may also use our finaning partner Affirm to pay installments at 0% APR.Cash payments are only available at our phsical store location.

For Credit Card:

We accept all major credit cards such as Visa, Mastercard, and American Express. Enter your exact credit card number and confirm if the billing address of your order matches your credit card's billing address.

For PayPal:

We have partnered with PayPal for a more convenient, secure and trusted payment using credit card or your own registered PayPal account.

Note, that incorrect billing details will result in delay and cancellation of your order.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
Is it safe to transact with my credit card?

We do not store any credit card and payment information at our servers

Our sites’ shopping cart is 100% safe and secured. All credit card information is encrypted and transmitted through Secure Socket Layer (SSL). Customers are insured for up to $50,000 by Comodo SSL Fraud support.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
How do I know if my order has been placed?

We will send you an email notification confirming that we have received your order.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
What if I did not receive a confirmation email?

Kindly check your account, you may have entered an incorrect email address. In some cases, email notifications were marked as spam and can be found on spam folder of your email.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
How can I track my order?

Go to your account and enter your order number to know the status of your order.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
How can I follow up with my order?

You may contact us at via love help, email or call 1-866-336-7546.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
What if I'm not at home at the time of delivery?

Our designated delivery person will either leave your package at the front door of your home or leave a notification letter of their attempted delivery. You may confirm the attempted delivery by contacting us.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
What if my parcel has not been claimed?

Kindly contact us immediately, if you have unclaimed packages at your local post for more than 2 weeks.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
How do I know which product suits me the best?

All of our customers are encouraged to consult with a skincare specialist before ordering our products.You may also check our Beauty Advisor – eSkinStore to know how to salve your skincare problems.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
What if I suffered a reaction to the product I purchased?

In this kind of situation, we advise our customer to stop using the product immediately and contact a skincare specialist.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
I want to give a product review, where can I post it?

We'd love to know your thoughts on the product/s you purchased.To review a purchased product, follow the steps below:

  • Login to your account.
  • Go to "My Reviews"
  • Select the product you purchased and click on “Write your review”
  • Rate and leave your comment.
  • Click “Submit review”.

Be aware that reviews are moderated. We do not allow any misuse of language such as hateful. offensive and profane.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
How do I get free samples?

Once you made an order, you are already qualified to get free samples. The free samples will be based on your purchased products but will still vary depending on their availability. Free samples cannot be ship out separately and trial-sized samples are not guaranteed. If you like to request a sample of a specific product, kindly indicate under the comments section during checkout.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
How do I qualify for a Free Gift?

Free Gifts are not yet activated on our new site at eSkinStore.ca

Once activated:

Our free gifts require a minimum purchase. To unlock a free gift, spend $120 or more.You may be qualified for getting more than one free gift if you reach the minimum purchase required for each brand.Be sure to add your free gifts to your cart before checkout.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
What are Reward Points?

Reward points are stored value in your account that will be converted into dollar amounts with conversion rate which varies depending on the time you want to use your points.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
How can I earn Reward Points?

You will automatically earn reward points for every dollar you spend on our store.

As of now, 100 Reward Points = $1.00

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
How can I check my Reward Points?

Please check your account icon on the upper right corner of the site to see your current reward points.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
How do I use my Reward Points?

During checkout. simply enter the number of points you wish to use and the amount will be automatically deducted from your total order.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
Are my Reward Points transferable to another account?

Reward Points are not transferrable

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
What happens to my Reward points if part or my entire order is cancelled?

You will no longer receive new reward points once you already used your previous points towards any order.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
Do Reward Points expire?

Reward Points may expire for customer accounts that have not been active for more than 1 year.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
What are my shipping options?

We have three options for North American destinations:

  • Expedited
  • Express
  • Standard

See our Shipping policy – eSkinStore for more details about delivery costs and approximate speeds.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
How do I qualify for Free Shipping?

We offer free shipping for orders over $99.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
What if a product is out of stock?

In case your ordered item is no longer available or on back order, the processing time takes more than 7 business days. We will contact you via email or telephone to confirm if you would like us to:

  • put your order on hold
  • ship remaining items (extra cost may apply)
  • cancel your order

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
Do I have to pay customs and duty charges?

All parcels from North America will not have any customs or duty charges. To avoid custom duty charges, all international orders will be labelled as GIFT and will not have a shipping invoice.

Did this answer your questions?

Thank you for your feedback

GENERAL INFO
Do you ship outside North America?

Yes, we do ship internationally. All available shipping destination are listed at our website.

Did this answer your questions?

Thank you for your feedback